LightCastle Data is committed to protecting the privacy and confidentiality of your information on our website As a data collection service provider, we offer accurate and dependable data to the market research industry. Our services offer respondents the opportunity to take part in market research and express opinions and attitudes regarding a broad range of subjects. Our clients depend on this information to make many decisions that affect the products and services in the marketplace. Any data that we collect for a study is reported only in aggregate, and specific information regarding individuals is never viewed or published. All information gathered either during registration or in supplemental demographic surveys is trusted to be of the highest quality.

What We Gather

Users access the LightCastle Data platform to register as a respondent. Any personal information that is shared remains only with LightCastle Data. Based on their information, we will notify our clients about your general profile and should they feel you match their target preference, we will email you out the survey that they want us to conduct. The use of information collected through our service shall be limited to the purpose of providing the service for which a client has engaged LightCastle Data and to contact users with reward details.

When companies, who are essentially our clients, visit the site, we collect personal information about them and the company they represent so that someone from our team can get back to you with more details. LightCastle Data collects aggregated information under the direction of its clients and partners.

Service Provider Transfer

LightCastle Data may transfer aggregated information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients and partners.

Client Content

Users are not allowed or entitled to share any survey question, format, or information that is sent to you by email. We may, in our sole discretion, permit users to post, upload, publish, submit or transmit content but otherwise there’s no other alternative. Should you violate this through or by means of the site and the services, this may result in severe legal consequences.

Information Use and Sharing

LightCastle Data will never sell nor share the information collected from any individual member with any third parties, except as outlined in this privacy policy.

We use the personal information you provide through our website to respond to your customer service requests. The information collected through our platform is used only for determining which members are qualified to take market research studies. Information may be shared in aggregate to our clients.

We may also provide your personal information to companies that provide services to help us with our business activities such as our hosting provider. These companies are authorized to use your personal information only as necessary to provide these services to us.

Access and Choice

If your personal information changes, you may correct, update, amend, delete/remove it by emailing us at We will respond to your request to access within 30 days.

We will retain your personal information and the aggregated information we process for clients and partners, for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Survey and Email Opt-Out Policy

By filling out a profile, you agree to receive invitations to participate in our Internet surveys. If you would like to discontinue receiving invitations to participate, please e-mail us at and write “Remove Name” in the subject line. If a respondent chooses to formally end their survey participation, all information related to their individual profile will be permanently removed from our database. It can take two (2) to three (3) business days to completely remove the data from all of our records.

We may use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails. or you can contact us at


Many web sites use “cookies” to help personalize a respondent’s online experience. A cookie is a text file that is placed on the hard drive of a computer by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. A session ID cookie expires when you close your browser. Session cookies are used to remember a user’s reward selection if the Partner offers multiple rewards. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used to store language preference, as well as a survey ID to prevent users from completing the same survey multiple times. We do not link the information we store in cookies to any personal information you submit while on our site. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able fully experience the interactive features of the services or websites you visit.

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.


LightCastle Data adheres to strict rules that ensure every aspect of our data is secure, including the aggregated information processed on our platform. Access to all profile information is restricted to a few key personnel in order to prevent the loss, misuse, and unauthorized alteration of the information under our control.

Our security policies and procedures are reviewed constantly to ensure that we utilize standard technology and internal processes that best protect respondents’ information entrusted to us. All questions are screened to ensure that they are appropriate and specific to their intended use.

Due to the technological world we live in and the constant threat to Internet security we can only be held liable for a breach of security if it is due to the negligence of the company and within the control of the company to have prevented it from occurring. Therefore, we cannot guarantee its absolute security. If someone hacks into our site for the purpose of stealing our data, we cannot be held accountable for such action except to prosecute such an individual to the fullest extent that the law provides. If you have any questions about security, please contact us.

Legal Disclaimer

LightCastle Data may be required by law to disclose personal information in order to comply with a subpoena, current judicial proceeding, court order, or similar legal process served on our website and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In such an event we will notify individuals that such an action has been taken and at the same time divulge such information as has been subpoenaed after conferring with our attorney.

Business Transfer

LightCastle Data could choose to sell or transfer part or substantially all of its business assets as part of a private business transaction (e.g., merger, IPO, sale), which could include the market research division, at any time. Any business transaction of this nature would only be to an entity or corporation that agreed to comply with all of the terms and conditions of our privacy policies. Any changes that such a company or entity would make to the privacy provisions of this document would require pre-notification to all respondents of such changes and new intentions regarding the use of the information.

Links to 3rd party sites

Our Web site includes links to other Web sites whose privacy practices may differ from those of LightCastle Data. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Features

Our Web site includes social media features, such as the Facebook and Twitter buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email, sent to the e-mail address specified in your account or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

For assistance or comments regarding our website, privacy, or service, please contact: